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The Power Service

Featuring: Petra Marquart

Ode to Urn

 

(Check out the Program Slideshow Below)

Petra Marquart is an internationally acclaimed speaker and author of the best seller, The Power of Service: Keeping Customers for Life. She has written customer service training programs for some of the country's most recognized names including Mall of America, Target Center Arena, U.S. Department of Veterans Affairs, Casinos America, US Bank, Fairview University Health System, U.S. Department of Homeland Security and Metro Dentalcare.

She has been a featured speaker at international conferences and conventions around the globe including the North American Lotter Association, American Dental Assocaition, Munich's International REfractive and Surgical Conference, American Nephrology Nurses Association, American Veterinary Assocaition and INC Magazine's International Conference on Advanced Customer Service.

Petra's skilled and entertaining stage presence was honed on some of America's greatest entertainment venues working with such stars Elvis Presley, Tina Turner and many of most recognized names in the world.

Petra is an inspirational speaker who has influenced the spirit of services for many professionals. She is the principle in the speaking and presentation firm, Petra Marquart and Associates in Minneapolis. Petra has a Bachelor of Arts Degree in Communication.




 

(Sponsored by Gold Elite Partner BloomNet.)

Transflora


NOTES:

The 1960s "Beat Revolution" gave birth to "flower power." Today's revolution is giving birth to service power! Why? Flowers and plants accompany powerful human experiences: weddings, anniversaries, births, deaths... The human touch - service - must be an equal partner. Petra Marquart, a global expert in consumer service training, will share how the floral industry can add product value and increase customer loyalty through impeccable service. Now that's revolutionary!


  1. Service is our basic ______.

  2. It ______ us from others.

  3. It gives us a ______ of
    ______.

  4. It encourages everyone to interact ______ and ______.

  5. It creates the foundation for assurance and ______.

  6. Our customers (people) ______.

People who want to provide great service will find a way. Those who don't will find an excuse.
- Petra Marquart

What Customers Expect

  • Service
  • Quality
  • Price
  • Time

"By serving others, not ourselves, we derive lasting satisfaction. And by leaving something of lasting value, we cheat death out of its sting."
- Charles E. Watson & Pamela Johnson

 

 


American Institute of Floral Designers
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